At MSB, we are committed to delivering your order safely, efficiently and with clear communication throughout the process.
Order Processing
All orders are processed within 1 to 3 business days, excluding weekends and public holidays. Orders placed after 2.00pm NZST will be processed on the next business day.
During peak periods, product launches or promotional campaigns, processing times may be slightly extended. If there is a significant delay, we will contact you directly.
Shipping Within New Zealand
We ship nationwide across New Zealand using reputable courier partners.
Standard Delivery
Estimated delivery time is 10 to 14 business days depending on your location.
Rural Delivery
Please allow an additional 1 to 3 business days for rural addresses.
Shipping Costs
Shipping rates are calculated at checkout based on order size, weight and destination. Any applicable freight charges will be clearly displayed before payment is confirmed.
Free Shipping
Free shipping may apply to selected products or orders over a specified value. Where applicable, this will be clearly stated on the product page or during promotional campaigns.
International Shipping
We currently ship to selected international destinations. Delivery timeframes and freight charges will vary depending on location.
International customers are responsible for any customs duties, taxes or import fees charged by the destination country. MSB is not responsible for delays caused by customs clearance processes.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor delivery progress.
If you do not receive tracking information within 3 business days of placing your order, please contact us at [Insert Email Address].
Delivery Issues
If your order arrives damaged, incomplete or incorrect, please notify us within 48 hours of delivery. Where possible, include photographs and your order number so we can resolve the issue promptly.
If your parcel is lost in transit, we will work with the courier to investigate and provide an appropriate resolution.
Delivery Address Accuracy
Customers are responsible for ensuring that shipping details are correct at the time of purchase. MSB is not liable for delays or additional charges resulting from incorrect or incomplete delivery information.
Contact
For any shipping enquiries, please contact:
Email: info@msb.co.nz
Address: 16 Waimakariri Park Drive, Kainga, Christchurch 8083, New Zealand
We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page.